Integrated CRM/Field Service Solution: Microsoft Dynamics365
DeviceTone® IoT Suite has built-in interfaces to Microsoft Dynamics 365, enabling a full field-service / after-sales operation. Any event on customer’s device can be configured to open a CRM/field-service ticket, leveraging a best in class business application to:
Deliver service proactively – Predict, detect, and resolve field service issues before your customers even know there is a problem, ensuring consistent and dependable operations.
Schedule resources intelligently – Dispatch technicians when and where they’re needed most, delivering exceptional on-site customer experiences while optimizing your resources and costs.
Ensure a first-time fix – Give your technicians the time, tools, and information they need to resolve problems the first time, building customer trust and loyalty.
Provide predictable service that increases customer satisfaction while communicating proactively with customers through automated voice and text appointment reminders.
Gain customer insights by automatically sending personalized surveys after field service calls using Microsoft Power Automate and improve proactive service with AI-based suggestions for IoT alert actions and for incident type selection on work orders.